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The CPHQ Exam is one of the most prestigious certifications in healthcare quality management. It is recognized by employers worldwide and can increase an individual's career opportunities and earning potential. Additionally, it provides healthcare professionals with the knowledge and skills they need to improve the quality of care and patient safety in their organizations. By passing the CPHQ Exam, individuals demonstrate their commitment to excellence in healthcare quality, which can help them stand out in a competitive job market.

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NAHQ Certified Professional in Healthcare Quality Examination Sample Questions (Q548-Q553):

NEW QUESTION # 548
Juran Trilogy includes all the following sub-points under the major heading of quality planning EXCEPT:

A. Develop a process that is able to produce the product
B. Determine the needs of those customers
C. Optimize the product feature to meet our needs and customer needs
D. Identify who the customers are

Answer: A

NEW QUESTION # 549
While the use of technology may result in fewer medical errors. In order for this strategy to be most effective.
It should be supported by

A. anorganizational structure.
B. a culture of safety.
C. effectiveness of staff.
D. leadership training.

Answer: B

Explanation:
The use of technology in health care can reduce medical errors by improving the reliability and accuracy of information, enhancing communication and coordination, and supporting decision making and care delivery.
However, technology alone is not sufficient to ensure patient safety. It must be accompanied by a culture of safety that fosters a blame-free environment, encourages reporting and learning from errors, promotes teamwork and collaboration, and allocates resources and leadership support for safety improvement123 A culture of safety is defined as "the extent to which an organization's culture supports and promotes patient safety. It refers to the values, beliefs, and norms that are shared by healthcare practitioners and other staff throughout the organization that influence their actions and behaviors." 4 A culture of safety can be measured by assessing the attitudes, perceptions, and behaviors of staff and leaders regarding patient safety issues5 A culture of safety can enhance the effectiveness of technology by ensuring that it is designed, implemented, and used in ways that align with the needs and preferences of users, the goals and processes of care, and the context and environment of the organization6 A culture of safety can also mitigate the potential risks and unintended consequences of technology, such as usability issues, workflow disruptions, alert fatigue, and new types of errors78 Therefore, while the use of technology may result in fewer medical errors, in order for this strategy to be most effective, it should be supported by a culture of safety that creates the conditions and capacities for safe and quality care9 References: 1: How 4 hospitals are using technology to reduce medical errors - Advisory 2: Problems with health information technology and their effects on care delivery and patient outcomes: a systematic review | Journal of the American Medical Informatics Association | Oxford Academic 3: Use of Technology to Reduce Medication Errors and Improve Patient Safety 4: What Is Patient Safety Culture? | Agency for Healthcare Research and Quality 5: Safety Culture in Healthcare: A 7-Step Framework 6: Technology asa Tool for Improving Patient Safety | PSNet 7: Health IT's role in reducing medical errors - ONC 8: Safety Culture in Healthcare Settings | NIOSH | CDC 9: [Shaping the Future of the Healthcare Quality Profession]

NEW QUESTION # 550
A surgeon has a surgical site infection rate of 6.7% for a particular procedure. The average infection rate for other surgeons performing the same procedure at this facility is 3.3%. After notifying the department chair of this situation, the quality professional should recommend

A. A focused review
B. A performance improvement project
C. Suspension of the surgeon
D. A root cause analysis

Answer: A

Explanation:
A surgeon's elevated surgical site infection (SSI) rate (6.7% vs. 3.3% average) indicates a performance gap requiring targeted investigation.
Option A (Suspension of the surgeon): Suspension is punitive and premature without understanding the cause of the high rate.
Option B (A performance improvement project): A project may address systemic SSI issues but is too broad for an individual surgeon's performance.
Option C (A focused review): This is the correct answer. The NAHQ CPHQ study guide states, "A focused review investigates an individual provider's performance when data indicates a significant deviation, such as an elevated SSI rate" (Domain 4). It examines factors like technique or compliance.
Option D (A root cause analysis): RCA is used for specific incidents, not ongoing performance trends.
CPHQ Objective Reference: Domain 4: Performance and Process Improvement, Objective 4.6, "Evaluate provider performance," emphasizes focused reviews for outliers. The NAHQ study guide notes, "Focused reviews target individual performance issues" (Domain 4).
Rationale: A focused review investigates the surgeon's specific practices, aligning with CPHQ's improvement principles.
Reference: NAHQ CPHQ Study Guide, Domain 4: Performance and Process Improvement, Objective 4.6.

NEW QUESTION # 551
Once listing posts system is in place, root-cause analyses can be performed to identify particular problems, such as a staff member or medical group that contributes to problems, or problems that are systemic to the delivery of care, such as an antiquated manual appointment system.
Listing post strategies include (Choose two):

A. Surveys
B. Suggestion boxes
C. Focus group
D. Patient and family advisory services

Answer: A,C

NEW QUESTION # 552
Based on this matrix, which of the following ideas should the team address first?

A. 2 and 5
B. 6 and 8
C. 3 and 4
D. 1 and 7

Answer: A

Explanation:
Based on the matrix provided, ideas 2 and 5 should be addressed first because they are in the quadrant that represents both high impact and high feasibility. Prioritizing ideas that are both highly feasible and likely to have a significant impact ensures that the organization can quickly and effectively implement changes that will yield the most benefit.
* High Impact and High Feasibility: Ideas in this quadrant are typically the most promising because they are not only achievable (high feasibility) but also expected to produce meaningful improvements (high impact).
* Strategic Prioritization: Addressing these ideas first allows the team to generate quick wins, which can build momentum and support for further quality improvement efforts.
* Comparison to Other Options:
* A. 1 and 7: High impact but low feasibility-these ideas might be more challenging to implement and could require more resources or time.
* B. 3 and 4: Low impact and low feasibility-these ideas are neither easy to implement nor likely to have a significant effect, making them lower priorities.
* D. 6 and 8: High feasibility but low impact-while these ideas are easier to implement, their impact might be minimal, so they should not be the primary focus initially.
References: NAHQ materials on prioritization in quality improvement emphasize the importance of focusing on initiatives that combine high impact with high feasibility to optimize resource use and maximize outcomes.
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NEW QUESTION # 553
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Take Your NAHQ CPHQ Practice Exam In Different Formats

NAHQ CPHQ Exam | Pdf CPHQ Pass Leader - Assist you Clear CPHQ: Certified Professional in Healthcare Quality Examination Exam

NAHQ Certified Professional in Healthcare Quality Examination Sample Questions (Q548-Q553):